Free Giveaway Products:
Due to the extreme high demand for these products, shipping them can take us up to 5-6 weeks in some cases. If your order is one of those that takes a while, please remain patient. We can almost guarantee that it will arrive within that timeframe.
If it has taken more than 6 weeks, please contact us by using the chat feature on the bottom left of our website, the contact us page or send us an email directly at email@example.com and we will make sure to re-ship you a replacement.
The mug I received was broken, how can I get a new one?
Unfortunately, from time to time, mugs do get broken in transit. They are ceramic and if someone doesn't take good care of the package it can be broken. We have no problem sending you out one as a replacement if this happens. Please just send us a photo with the broken mug and your order details to firstname.lastname@example.org and we'll get you a new one out!